How long does a project take from start to finish?

From new intake to construction

Each project can span a different time period based on a number of different factors. Ideally, assuming all project details are valid, permits are approved and responses are quick, we aim to complete projects in 28 weeks.

The ideal timeline to submit a project is 28-52 weeks prior to anticipated occupancy date. It is important to keep TELUS up-to-date with all updates to occupancy dates.

Below you will see the phases, deliverables for each phase and ideal timelines for all projects phases:

		Project Success Likelihood when project enters each phase
TELUS Build Phase	Main Deliverables	On track Timeline (Ideal scenario)	At risk Timeline	Low Priority Timeline
New	Project Confirmation DRM Agent Introduced	28-52 Weeks from Occupancy Date	< 28 weeks from Occupancy Date	> 1 Year from Occupancy Date
Planning Assessment	Understand Product (New Fibre build or Copper Overbuild) Quote Approved and BOM Created Partner introduced Billing Letter sent	24-52 Weeks from Build Ready Date	< 24 weeks from Build Ready Date	> 1 Year from Build Ready Date
Design in Progress	Design & Permits Designs and permits in place for construction, temporary lines if requested	16-24 weeks from Build Ready Date	<16 weeks from Build Ready Date	> 24 weeks from Build Ready Date
Construction	Network construction complete	8-24 weeks from Build Ready Date	<8 weeks from Build Ready Date	> 24 weeks from Build Ready Date
Complete	Network build accepted by TELUS Customers can receive service	4-12 weeks from Occupancy Date	<4 weeks from Occupancy Date	> 12 weeks from Occupancy Date